Pixel11's Privacy Policy

Pixel11 (pixel11.net) is a trusted online gaming and betting platform for players in Bangladesh. This Privacy Policy explains how Pixel11 collects your personal information, why it does so, and how that information is used and protected.

We believe that respecting your privacy goes beyond legal compliance — it is the foundation of the relationship between us and you. That's why pixel11 maintains full transparency in its Privacy Policy. Whether you're registering on our platform, playing a game, or using any of our services, protecting your data is our top priority at every step.

This Privacy Policy applies to all services, websites, and applications under Pixel11. If any part of this policy is unclear, please reach out to our support team — we're always here to help.

Pixel11 only collects information necessary to provide its services. Requesting unnecessary data goes against our policy. Below is a detailed breakdown of the types of information we collect:

Personal Identification Information

• Full Name & Date of Birth (for age verification)
• Mobile Number & Email Address
• National ID or passport number (for KYC verification)
• Current Address

Financial Information

• Mobile Banking Number (bKash, Nagad, Rocket)
• Bank Account Details (where applicable)
• Transaction History & Amounts

Technical Information

• IP Address & Device Type
• Browser & Operating System Information
• Platform Activity Logs
• Cookies & Session Data

Under pixel11's Privacy Policy, collected data is used solely for the purposes listed below. We never use your information for anything beyond these purposes:

• Account Management: For registration, login, identity verification, and account security.
• Financial Transactions: To process deposits, handle withdrawals, and distribute bonuses.
• Customer Support: To resolve your issues and provide support.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Service Improvement: For analytics purposes to improve your platform experience.
• Legal Obligation: To comply with regulatory authority requirements.
• Relevant Communications: To send important updates and promotions (with your consent).
• Responsible Gaming: To monitor gaming behavior and detect or prevent harmful patterns.

A core principle of pixel11's Privacy Policy is that your data is never sold. However, information may be shared with trusted partners in limited circumstances:

Reasons We May Share Your Information

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket are provided with the necessary information to process transactions.
• Legal Authorities: We may be required to share information with government authorities under a court order or other legal obligation.
• Fraud Prevention: Suspicious data may be shared with industry-standard anti-fraud organizations.
• Technology Partners: Technology service providers supporting platform operations may process limited data.

Why Your Data Will Never Be Shared

• For sale to advertisers or marketing companies.
• Personal data will not be shared with any third party without your consent.
• Competing platforms or other gambling sites.

Pixel11 uses cookies on its website. Cookies are small text files stored in your browser that help make your experience smoother and more convenient.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform cannot function properly.
• Functional Cookies: To remember your preferences, such as language and settings.
• Analytics Cookies: To understand which parts of the site are most used (no personal identification involved).

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working properly.

Pixel11 takes the highest technical and organizational measures to protect your data. This section of our Privacy Policy explains exactly what those measures are:

• 256-Bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security on your account.
• Regular Security Audits: Independent security experts conduct regular system audits.
• Firewall & Intrusion Detection: Suspicious activity is blocked immediately.
• Restricted Access: Only authorized staff members can access specific data.
• Encrypted Backups: Data is securely backed up and restoration is tested on a regular basis.

Under Pixel11's Privacy Policy, you have clear rights over your own data. To exercise any of these rights, contact us at any time:

Pixel11 does not retain your data indefinitely. A specific retention period is defined for each type of information:

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to you.

Pixel11 strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect personal data from minors.

• Age is verified at the point of registration.
• In suspected cases, KYC documents are requested to verify age.
• Any data found to belong to a minor is deleted immediately and the associated account is closed.

Pixel11 may update this Privacy Policy as needed. When changes are made, here's what you can expect from us:

• The "Last Updated" date at the top of the page will be changed accordingly.
• You will be notified by email or SMS of any significant changes.
• For major changes, your consent to the updated policy will be requested at login.
• An archive of previous policy versions will be maintained.

Continued use of the platform after any policy update will be considered acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@pixel11.net
• Help Center: pixel11.net/help-center
• Support Hours: 24 hours a day, 7 days a week