Pixel11's Terms & Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between Pixel11 ("we", "us", "the Platform") and the user ("you", "player"). By using the Pixel11 website (pixel11.net) and its applications, you confirm that you have read these Terms in full and agree to abide by them.

Pixel11 operates an online gaming and betting platform for Bangladeshi players. By using our services, you agree to be fully bound by these Terms & Conditions. If you do not agree with any of the terms, please refrain from using our platform.

Pixel11 reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes will be considered your acceptance of the revised terms. We recommend visiting this page regularly to stay informed.

To register on Pixel11, you must provide accurate and complete information. Accounts created with false or misleading details may be cancelled at any time and any balance may be forfeited.

Account Registration Rules

• Each individual may only hold One account open. If a user registers multiple accounts, all accounts will be cancelled.
• The name, date of birth, and contact details provided at registration must be accurate and your own.
• Keeping your account password confidential is your responsibility. Do not share your password with anyone.
• All activity on your account will be considered your own.
• Pixel11 may request account verification (KYC) at any time. If the required documents are not provided, your account will remain suspended.

KYC Verification

Under the Terms and Conditions, Pixel11 may request the following documents for identity verification at any time:

• National ID (NID) or passport copy
• Screenshot or statement from your mobile banking account
• Proof of address (utility bill or bank statement)

Under Pixel11's Terms and Conditions, the platform cannot be used unless the following eligibility requirements are met:

• You must be 18 years of age or older to proceed.
• Online gaming is not legally prohibited in your jurisdiction.
• You are using the platform of your own free will and in sound mental capacity.
• You are not on a self-exclusion list due to gaming addiction or financial difficulties.
• Pixel11 employees and their immediate family members are not permitted to use the betting services.

Pixel11 takes strict measures to protect minors. If an underage user is detected on any account, the account will be immediately closed and all balances will be forfeited.

You can deposit to Pixel11 via bKash, Nagad, Rocket, or bank transfer. The following terms apply:

Deposit Terms

• Minimum deposit amount: ৳500
• Maximum daily deposit limit: ৳1,00,000
• You may only use payment methods registered in your own name.
• Payments made through third parties are strictly prohibited.
• Successful deposits are typically credited to your account instantly.
• If a deposit fails, the refund process will be initiated within 24 hours.

The withdrawal process at Pixel11 is straightforward and transparent. The following rules apply in accordance with our Terms & Conditions:

• Minimum withdrawal amount: ৳500
• Maximum daily withdrawal: ৳50,000
• Withdrawals can only be made to the same payment method used for the deposit.
• Standard withdrawals are processed within 15–30 minutes.
• Withdrawals may be delayed if KYC verification has not been completed.
• Wagering requirements must be met before a bonus balance can be withdrawn.
• Every withdrawal request is reviewed and approved by our team.

Pixel11's various bonuses and promotions offer players great opportunities for fun. However, each offer comes with specific terms and conditions that must be followed.

General Bonus Terms

• Each bonus has its own specific Wagering Requirement (wagering requirement) applies — typically 20x–35x the bonus amount.
• Bonuses apply to one account only. Any attempt to claim bonuses across multiple accounts will result in all accounts being suspended.
• Specific conditions must be met before winnings from bonuses can be withdrawn.
• The welcome bonus applies to your first deposit only.
• Bonuses are generally valid for 7–30 days. Any unused bonus will expire at the end of this period.
• Pixel11 reserves the right to modify or cancel any bonus offer at any time.

To view our full bonus offers, visit our Promotions Page Visit here.

All games on Pixel11 are RNG (Random Number Generator) certified and independently audited. Every game outcome is completely fair and random.

• If a game is interrupted mid-session due to a technical error, Pixel11 will generally refund the bet.
• Pixel11 is not responsible for issues caused by internet connection disruptions.
• In the event of any dispute over game results, server logs will be considered the final and definitive record.
• Exploiting software bugs or glitches to gain abnormal winnings is strictly prohibited.
• Pixel11 reserves the right to change odds in Sports Betting at any time.
• If an event is cancelled, all related bets will be refunded.

The following activities are strictly prohibited under Pixel11's Terms & Conditions:

• Money Laundering: Any attempt to launder illegal funds through the platform.
• Bonus Abuse: Claiming bonuses through multiple accounts or false identities.
• Collusion: Colluding with other players to gain an unfair advantage.
• Hacking: Unauthorized attempts to access the platform's systems.
• Bot Usage: Using automated software to play games or place bets.
• False Identity: Operating an account using someone else's name or personal details.
• Chargeback Fraud: Filing false chargebacks on legitimate transactions.

Responsible gaming is a core part of Pixel11's Terms and Conditions. We want our platform to always be a source of enjoyment — not a cause of problems.

• You can set your own daily, weekly, or monthly deposit limits.
• You can pause your account for 7, 30, or 90 days if you need a break.
• To permanently exclude yourself, use the self-exclusion option.
• If you notice signs of gaming addiction, our support team is here to help.

For more details, visit our Responsible Gaming Page page.

Pixel11 takes the protection of your personal data seriously. In accordance with our Terms & Conditions and Privacy Policy:

• Your information will not be sold or shared with third parties.
• Payment information is secured with SSL encryption.
• Information may be disclosed to authorities when required by law.
• You have the right to request access to, correction of, or deletion of your personal data.

For full details, please see our Privacy Policy Read here.

Pixel11 reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Any violation of the Terms and Conditions
• Evidence of Fraud, Cheating, or Dishonest Conduct
• Failed KYC verification or submission of false information
• Money Laundering or Suspicious Financial Activity
• If an Underage User is Detected

If you wish to close your account, contact our support team. Any valid balance will be returned following the standard withdrawal process.

Pixel11 reserves the right to modify, add to, or amend these Terms and Conditions at any time. When changes are made:

• The update date will be published on the website.
• Email or SMS notifications may be sent for significant updates.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.